Frequently Asked Questions
Damaged product?
Well...that's not what we want. Of course I will try to fix this! Just contact me and we will have a look at it together.
Do framed photographs and photos on Dibond come with a hanging system?
Yes, wooden frames and photos printed. on Dibond come with a hanging system.
How long does it take before I receive my photo?
Overall the smaller, more compact photo prints take less long to arrive. Framed photo's are bigger, heavier and the production process is longer.
In my experience the following delivery times seem reasonable:
Photo prints
- The Netherlands // 3-7 days
- Europe // 3-7 days
- Rest of the World // 7-14 days
Framed photo & Dibond
- The Netherlands // 7-14 days
- Europe // 10-18 days
- Rest of the World // 10-18 days
Do you ship frames abroad?
I prefer not to ship frames abroad as the risk of damaged glass during transport is high. A great alternative is to order a photo + passe-partout, without the frame.
Contact me if you like to know more about this option!
Can all materials be shipped everywhere?
Photo prints can be shipped all over the world, no worries. Wrapped in a sturdy carton tube or strong envelope.
International shipping of photo frames containing glass isn't the best idea. As the risk of broken glass at arrival is high. Contact me if you need more information on shipping abroad.
What postal service do you use?
I mainly use PostNL for deliveries in The Netherlands. Large framed and Dibond prints will be picked up by a delivery service to minimize damage risk.
For international shipments it depends on the location. PostNL is a good option, although with bigger shipments I would prefer an international shipping company.